ArtistOnGo is a rental management platform designed for beauty and wellness professionals, as well as salon and suite owners. Our platform empowers beauty professionals and salons by providing them with all the necessary resources for finding the right match and managing day-to-day rental operations.

Salon owners can easily list their available rental chairs in under 30 minutes, requiring zero upfront investment. Beauty professionals, on the other hand, can discover salons that align with their specific needs, including location, pricing, ambiance, community, and amenities. They can operate their brands and businesses without any upfront investment or deposit, thanks to our flexible plans.

AOG is backed by marquee VC funds such as K50 ventures, Sandwith Ventures, AR Fund Investments, Inventus Capital Partners or SVQuad and industry leaders including Ilia Papas ( Blue Apron), Alexandra Wilkis Wilson (Gilt), Pat Parenty (L'Oreal) and Tom Lee (One Medical), Anjali Kumar (You Tube).

At ArtistOnGo, we firmly believe that the future of beauty and wellness commerce will be greatly enhanced when every beauty professional has access to the resources needed to operate autonomously

The Role:

As the Operations Manager you will play a pivotal role in managing and optimizing our business and customer service operations. You will lead a dynamic customer service team and collaborate closely with various stakeholders to ensure smooth and efficient operations.

What You’ll Be Doing:

• Lead and manage a customer service team to ensure prompt and effective resolution of customer queries and issues for both sides of marketplace users.
• Resolve Escalations for both sides of marketplace users.
• Lead and manage Customer Onboarding process - onboarding new customers, Product orientation, collecting feedback and resolving issues.
• Lead and Manage Account management & Retention team
• Maintain High NPS score and referrals.
• Collaboration and communication with Product, Sales, Marketing team to provide customer insights
• Generate business reports using internal tools, hubspot, and other tools
• Identify opportunities for operational improvements and cost optimization.
• Generate business reports , Analyze customer service metrics and implement improvements to achieve KPIs.